Shipping Policy
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next available business day.
Once an order enters the processing stage, changes or cancellations may no longer be possible.
Estimated Delivery
Estimated delivery time is usually 7–12 business days after the order has been processed.
Delivery times are estimates and may vary because of:
- Destination country or region
- Customs inspections
- Public holidays
- Severe weather
- Carrier delays
- Incorrect or incomplete shipping information
Occasional delays outside our control do not automatically qualify an order for a refund.
Shipping Confirmation and Tracking
When tracking information becomes available, it will be provided through the order confirmation system. Tracking updates may take several business days to appear after shipment.
Some orders may be shipped in separate packages. In this situation, each package may arrive at a different time.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete information submitted during checkout.
If you notice an address error, please contact us through the contact page available on this website as soon as possible.
Customs and Import Charges
International orders may be subject to customs duties, import taxes, or other local charges. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Lost or Damaged Packages
If tracking shows that a package has been delivered but it cannot be located, please check with household members, neighbors, the local carrier, or the delivery location first.
For damaged, missing, or significantly delayed shipments, please contact us through this website. Include the order information and clear supporting photos when applicable.